FAQs

General FAQs:

1. Do I need to set up the an account to shop?
It is optional to register an Account. Once you login, your customer's details will be stored and be pre-filled when you checkout on your next visit.

2. How do I know if an Item is in stock?
Browse the products u like, if you can place an order,it is in stock. Otherwise,it is out of stock. Please note that even if a product is in your shopping cart, it is not reserved, and will be available to other customers while you are browsing.

3. Why is my item out of stock?
We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock.

4. What is the Return Policy?
We has a 30 day money back guarantee for all orders placed through customcasemart.com. Please note we can only accept returns that are unopened and unused.

For more information you can see our Return Policy.


Payment & Shopping:


1. What payments can I choose?
Paypal and VISA.

2. I placed an order and never received a confirmation email?
If you do not receive an email within a few hours of placing your order, be sure to check your personal Spam folder. Also be sure to check your phone as you may have entered your phone number rather than an email. Alternatively, the email address on file might be spelled incorrectly.

3. I was given a refund but I don’t see it back in my account yet?
Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

 

Delievery & Shipping:

1. Which cities do you deliver to?
We offer worldwide delivery for all the products. Like, Los Angeles County, Ventura County, along with parts of Orange County and Riverside County. Order are normally dispatched within 3 to 7 business days. For restocking, we will arrange your delivery as soon as products are back to stock.

2.How can I track my orders?
After the order is processed, you can contact us at excpods@gmail.com. And we will notify you that orders have been shipped. Please be noted that we DO NOT offer cash on delivery.

3. How long will take for my order to be delivered?
We will ship within 24 hours you place your order ,it will ship from China and it usually takes 7-10 days to get your product.

4. Can I cancel my orders?
All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled.

5. Is the delivery service provided on Sunday and public holidays?
Sorry, we do not provide delivery service on Sunday and public holidays.