Delivery & Shipping Policy

1. Which cities do you deliver to?

We offer worldwide delivery for all the products. Like, Los Angeles County, Ventura County, along with parts of Orange County and Riverside County. Order are normally dispatched within 3 to 7 business days. For restocking, we will arrange your delivery as soon as products are back to stock.

2.How can I track my orders?

After the order is processed, you can contact us at excpods@gmail.com . And we will notify you that orders have been shipped. Please be noted that we DO NOT offer cash on delivery.

3. How long will take for my order to be delivered?

We will ship within 24 hours you place your order ,it will ship from China and it usually takes 7-10 days to get your product.

4. Can I cancel my orders?

All orders are automatically processed and sent for shipment as soon as they are placed.  If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled.

5. Is the delivery service provided on Sunday and public holidays?

Sorry, we do not provide delivery service on Sunday and public holidays.

6. What can I do if I received a damaged or defective item(s)?

Contact customer support at excpods@gmail.com and provide at least 1 detailed photograph and/or video. Once the issue is confirmed, we will reship a brand new item or replacement parts to solve the problem.